Good packing protects your device and your price. If a phone arrives damaged in the post, it may not match the condition you chose. Here is how to send it safely.
What you need
- A small, sturdy box. The original box is ideal, inside a padded envelope or another box.
- Bubble wrap, paper or other padding.
- Tape.
- The free Royal Mail label or QR code we email after you complete your sale.
How to pack it
- Reset the device first. See our guides for iPhone, Samsung and Android and Mac.
- Remove your SIM card, memory card and case.
- Wrap the device in at least two layers of padding.
- Place it in the box so it cannot move when shaken. Fill any gaps.
- Only include chargers or accessories if they are part of your sale.
- Write your order number on a piece of paper and put it in the box.
- Seal all the edges with tape.
Send it
Take the parcel to a Post Office and show the QR code, or stick the printed label on and hand it over. Keep your proof of postage until you are paid. Our free Royal Mail Tracked 48 label includes cover up to £150. You can also book a doorstep collection.
Sending several devices?
You can send up to two phones in one parcel. Wrap each one separately. If you are selling more, call us on 020 7070 8222, or see our business and bulk service.
More details: Postage and collection.
Before you send it
- Sign out of every account on the device.
- Back up, then do a factory reset.
- Remove any SIM or memory card.
- Pack it well. Packing tips.
Mobile Phones: your questions answered
How much do you pay for Mobile Phones?
It depends on the exact model, storage and condition. Choose your model on our Mobile Phones page to see your offer in about 30 seconds. Your price is then locked for 14 days.
What condition does it need to be in?
Choose the condition that best matches your device when you get your price. Our condition guide explains what each one means. We test every device when it arrives and check it against the condition you chose.
How do I send it to you?
Postage is free. After you complete your sale, we email you a Royal Mail Tracked 48 label or QR code, which includes cover up to £150 under Royal Mail terms. You can also book a doorstep collection. See postage and collection and our packing tips.
How and when do I get paid?
Choose bank transfer, PayPal or cheque. We pay the day we test your device. See payments for details.
What should I do before I send it?
Back up your data, sign out of every account and reset the device to factory settings. Remove any SIM or memory card, and pack it well.