Describe it honestly, and we pay every penny we quote. Most devices arrive exactly as described, and those sellers get paid in full the same day we test them. It's that simple.
Our promise to you
- Full price for honest descriptions. If your device matches the condition you chose, you get the full price we quoted. No fees, no deductions.
- More if it's better. If your device arrives in better condition than you chose, we pay you more.
- Proof, not guesswork. If something doesn't match, we never just change the price. We email you photos of what we found and a clear new offer.
- You decide. Accept the new offer and get paid the same day, or decline and we'll email you the details to start the return. We never pay a revised price unless you accept it.
Why it matters
Honest descriptions keep our prices high for everyone. When devices arrive as described, we can test and pay quickly, and offer better prices across the board. A small number of devices arrive in a lower condition than selected, and sending those back costs time and postage. That's why returns for devices that don't match their description may carry a return postage charge. We'll always tell you the details before anything is sent.
Get it right first time
- Read our condition guide and check your device in good light, including the screen, back, edges and cameras.
- Check that it turns on, charges and works normally, and look at the battery health.
- Choose the condition that fits. If you're unsure between two, pick the lower one: if it's better when we test it, we pay you more.
- Turn off Find My or remove your Google account, then reset it. See how to reset an iPhone.
Questions before you send? Contact us and we'll help you choose. See revised offers and returns for the full details.