Choose the right condition
Pick the condition that matches your device and the price you see is the price we pay. We check every device against these grades when it arrives.
Good, Poor or Broken
Battery health is checked where the device allows it.
Good
- Fully working and powers on and off
- Light to moderate wear only
- No cracks, chips, dents, bends, engraving or missing parts
- Clear screen with no pixel damage or discolouration
- Battery health 80% or above
- No water damage
- Calls, Wi-Fi, cameras, touchscreen, charging, buttons, speakers and microphone all work
Poor
- Fully working and powers on and off
- Heavy wear is fine: deep scratches, marks, dents, chips and discolouration
- Glass not shattered and no missing pieces
- Minor screen issues accepted, such as light discolouration or small pixel damage
- Battery health 70% or above
- No bent housing and no water damage
- All main features work
Broken
- Powers on and the screen lights up, unless the quote page says otherwise
- Cracked screen or back, faulty touchscreen or camera, charging or battery problems accepted
- In one piece: not snapped, crushed or missing major parts
- No bent housing or water damage, unless the quote accepts it
- Signed out of iCloud, Find My, Google, Samsung and any other account
- Not beyond sensible repair
Whatever the grade
Please do these before you post your device.
- Sign out of iCloud, Find My, Google, Samsung and any other account
- Remove passcodes, screen locks and passwords
- Take out SIM cards, eSIMs and memory cards
- Back up and remove your personal data
- Make sure it is yours to sell, not on finance and not reported lost or stolen
If your device does not match the grade you chose, we email you a revised offer and explain why. You have 7 calendar days to accept or decline it. A return fee may apply if a device was materially misgraded, and we always explain it first. Read about returns
Questions before you sell?
Call 020 7070 8222, Monday to Friday, 9am to 5pm, or chat with us online.
Do accessories or the original box add value?
No, unless the quote page clearly says so. Accessories sent with your device may be recycled and may not be returned.
How do I check battery health?
On iPhone, go to Settings, Battery, Battery Health. On a Mac laptop, go to System Settings, Battery and select the info button next to Battery Health.
What if my device is still locked?
We email you and give you 7 calendar days to remove the lock. A device that cannot be reset, tested or resold may be worth nothing.
Can I sell a water-damaged device?
Only if the quote process clearly accepts it. Otherwise the device may be revalued or rejected.
What if my device is a different model or storage?
We email you a revised offer for the device we received and explain why. You choose whether to accept it.
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