Frequently Asked Questions

We’ll send a sales pack to the address you’ve given us as soon as you’ve finished selling your mobile phone/device to us on our website. It’ll take 1-3 days to arrive. If it doesn’t arrive in that time and you need another, please call customer services on 0115 888 3377.

You can only include two phones per package. If you have more than two phones registered on your account, please call customer services on 0115 888 3377 to order more return packs. Sell Techs provide a freepost service for you to send your mobile phone to us. When you sell your phone we’ll send you a box and a bag (unlike most recyclers we don’t expect you to look for a box!) You just pack your phone, go down to the Post Office and get your proof of postage and tracking number. Postage is free and the tracking number insures your phone for up to £100, but if it’s worth more, we recommend you send it Special Delivery.

Once you’ve taken your package to the post office you’ll be given a proof of postage receipt and tracking number. This tracking number insures your phone for up to £50 and it also tracks your parcel online to our closest delivery office. It does not track it directly to our offices so please be aware that your mobile phones/devices will get to us 1-2 days after it says ‘delivered’. We’ll send you an email as soon as we receive your mobile phone/device. You can also check for updates on your mobile phones/devices progress by logging onto My Account. Chances are it’ll be making its way through the Royal Mail system. If we have not been in touch confirming receipt of your phone after 7 days, get in touch with us and we’ll help you sort it.

You can find out online at My Account when you’ve been paid. We also send you an email to confirm that it’s on its way. If you have received an email from us to say that your mobile phone/device has tested faulty, you will need to go to My Account and accept or decline the revised offer or use the link in the email.

The SIM card!! We don’t want this so please don’t send it! We will not accept liability if SIM cards are sent with the handset/device and we will not be responsible for any charges which are incurred before or after receipt of your handset/device, so please ensure you take it out before you send it. We will not accept liability if memory cards are sent with the handset/device and we will not be responsible for any loss of data before or after receipt of your handset/device. We can’t send SIM or memory cards back to you once they have been received.

Yes you can send any accessories with your device

No, it’s totally free. Sell Techs provide a freepost service for you to send your mobile phone/device to us. When you order your sales pack, simply pack your mobile phone/device in the packaging provided and post it back to us. Postage is free and the tracking number insures your phone for up to £100, but if it’s worth more, we recommend you send it Special Delivery.

"You can choose from: Cheque, PayPal or Bank Transfer, You simply enter your name and we’ll make a cheque out payable to that name, which you then need to pop down the bank with. Bank transfer You provide us with your bank account details and we will pay directly into that account.

Yes but unfortunately we charge £5 to cover the costs we incur to cancel and reissue the cheque. Email us at enquiries@selltechs.co.uk

We’ll send a sales pack to the address you’ve given us as soon as you’ve finished selling your mobile phone/device to us on our website. It’ll take 1-3 days to arrive. If it doesn’t arrive in that time and you need another, please call customer services on 0115 888 3377.

You can only include two phones per package. If you have more than two phones registered on your account, please call customer services on 0115 888 3377 to order more return packs. Trade in provide a freepost service for you to send your mobile phone to us. When you sell your phone we’ll send you a box and a bag (unlike most recyclers we don’t expect you to look for a box!) You just pack your phone, go down to the Post Office and get your proof of postage and tracking number. Postage is free and the tracking number insures your phone for up to £100, but if it’s worth more, we recommend you send it Special Delivery.

Once you’ve taken your package to the post office you’ll be given a proof of postage receipt and tracking number. This tracking number insures your phone for up to £100 and it also tracks your parcel online to our closest delivery office. It does not track it directly to our offices so please be aware that your mobile phones/devices will get to us 1-2 days after it says ‘delivered’. We’ll send you an email as soon as we receive your mobile phone/device. You can also check for updates on your mobile phones/devices progress by logging onto My Account. Chances are it’ll be making its way through the Royal Mail system. If we have not been in touch confirming receipt of your phone after 7 days, get in touch with us and we’ll help you sort it.

We send an email as soon as we receive your mobile phone/device. The beauty of Special Delivery means you can track it and see exactly where it is! (A bit like stalking, but for mobile phones/devices.) You'll have received a tracking number when you sent your mobile phone/device. Use this to go onto the tracking facility on Royal Mail’s website and track your mobile phone/device.

The SIM card!! We don’t want this so please don’t send it! We will not accept liability if SIM cards are sent with the handset/device and we will not be responsible for any charges which are incurred before or after receipt of your handset/device, so please ensure you take it out before you send it. We will not accept liability if memory cards are sent with the handset/device and we will not be responsible for any loss of data before or after receipt of your handset/device. We can’t send SIM or memory cards back to you once they have been received.

No, it’s totally free. Sell Techs provide a freepost service for you to send your mobile phone/device to us. When you order your sales pack, simply pack your mobile phone/device in the packaging provided and post it back to us. Postage is free and the tracking number insures your phone for up to £100, but if it’s worth more, we recommend you send it Special Delivery.

You can only include 2 phones per package. If you have more than 2 phones registered on your account, you will need to contact Customer Services on 0115 888 3377 to order your extra return packs. Make sure your mobile phone(s) are packaged safely and you use/include the freepost address label so we can identify you. Royal Mail recommends you pack your phone up carefully. Wrap it in 1cm of cushioning e.g. bubble wrap and pop it in a box, you could use the packaging that we provide, your original box or anything that makes it strong and rigid so it doesn’t move about. Then pop to the Post Office to send it.

When checking out you will be given the option to have a jiffy bag sent out to you or to print your own sales pack out. If you opted to have a bag sent out we will dispatch this within 1 working day. Typically this will be received within 1-3 days. With the pack will be a delivery note to include with your device as well as instructions to post the device using one of our postage options

Go to the My Account section of the site and log in to your account. Select the “Change my password” option to change your password. For security purposes this will ask you to also confirm your existing password.

Please check that you are entering your username and password correctly. If you can’t remember your log in details you can check these against the email that we sent you when you first registered with us. Please note that the password is case-sensitive.

We process handsets Monday-Friday & will let you know via email & SMS as soon as your handset is received, you should receive a further update later on in the day once the handset has been tested. You can also check the status of your order by going to ‘My Orders’ once you are logged in. Our freepost service takes 2-3 days but on rare occasions can take up to 15 working days to arrive. If we haven’t received your handset within 15 working days then it’s possible the item is lost. In order to make a claim you will need to contact the Royal Mail on 08457 740740 or visit their website for further information.

If you opted for bank transfer & the order meets the condition and network criteria under which it was sold, your payment will be processed & in your account the same day. Cheques are processed & sent out within 1-2 days.

We recommend that you contact your network service provider who should be able to unblock the mobile phone/device for you. All mobile phones/devices sold to Sell Techs are checked on the Recipero’s CheckMEND database which indicates if phones have been registered as blocked, stolen or lost. If a mobile phone/device has been flagged we are required to hold the mobile phone/device in quarantine for 28 days to give you the opportunity to get the red flag removed. Under no circumstances are we allowed by law to return the phone if it is flagged as stolen by the Recipero CheckMEND database. This is because we could have been sent what is potentially a stolen phone. If the block or red flag on the phone is not removed within 28 days then we are obliged by law to dispose of it. You can find out more about the Recipero procedures following the link below. http://www.recipero.com/

Our value promise is that we will pay you the price offered at the time of your sale and hold this for 14 days. If you didn’t send us your phone within the 14 days we will offer you the current website price.

You can choose from: Cheque Bank Transfer Cheque You simply enter your name and we’ll make a cheque out payable to that name, which you then need to pop down the bank with. Bank transfer You provide us with your bank account details and we will pay directly into that account. We know people worry about entering their bank details, but you don’t need to.

Absolutely! The price we offer you is really important, that’s why we put so much effort into getting it right. To most recyclers, it doesn’t matter what’s wrong with your mobile phone/device, if it’s classed as broken, there’s only one price. So really you’re paying for the faults on other peoples’ mobile phones/devices…. Mmmm sound fair? We don’t think so. So instead of offering a fixed price for a faulty mobile phone/device, we take the time to test each individual mobile so that you get an individual price. We’ll email you an offer, which if you’re not 100% happy with simply tell us and we’ll return your mobile phone/device to you free of charge. This way you can be sure you’re getting the best deal, the real price your mobile phone/device is worth!

Please contact the customer services team on 0115 888 3377 or email us enquiries@selltechs.co.uk if we can cancel the sale for you, we will.

Yes you can! If you are not selling us a phone but just wish to recycle one of £0 value, then send it to us at the address on our contact us page and we’ll make sure nothing bad happens to it and it doesn’t end up in a landfill! Please include a note stating ‘Please Recycle’ and make sure to pack the phone in a strong, rigid package, ensure that the battery is inside the phone and that phone is turned OFF, wrap the phone so that it cannot move or be turned on during transit. Packages must be taken to the local post office and handed in at the counter. Trade in do not cover the cost of sending £0 value phones so please make sure that you pay for the correct postage.