Why it matters: Activation Lock ties your device to your Apple Account. While it is on, nobody else can set the device up, so we can't buy it. Turning off Find My removes the lock.
iPhone or iPad
- Open Settings and tap your name.
- Tap Find My, then Find My iPhone (or Find My iPad), and turn it off. Enter your Apple Account password when asked.
- Then erase the device: Settings > General > Transfer or Reset > Erase All Content and Settings. Our iPhone reset guide walks through backing up first.
Mac
- Open System Settings and click your name.
- Click iCloud, then turn off Find My Mac, or sign out of your Apple Account completely.
- Then erase it with our Mac erase guide.
Apple Watch
Unpairing the watch from your iPhone turns off Activation Lock. See how to unpair and reset an Apple Watch.
Already sent it? Remove it remotely
- On any device, sign in to iCloud.com and open Find My, or open the Find My app on another Apple device.
- Choose the device you sold.
- Choose Remove This Device (or Remove from Account).
If your device arrives with Activation Lock on, we will ask you to do this. If it can't be removed, we send the device back.
Ready to sell?
See what we pay on our iPhone price list.
Before you send it
- Turn off Find My and sign out of your Apple Account.
- Back up, then erase all content and settings. See how.
- Remove your SIM or eSIM.
- Pack it well. Packing tips.
iPhone: your questions answered
How much do you pay for iPhone?
It depends on the exact model, storage and condition. Choose your model on our iPhone page to see your offer in about 30 seconds. Your price is then locked for 14 days.
What condition does it need to be in?
Choose the condition that best matches your device when you get your price. Our condition guide explains what each one means. We test every device when it arrives and check it against the condition you chose.
How do I send it to you?
Postage is free. After you complete your sale, we email you a Royal Mail Tracked 48 label or QR code, which includes cover up to £150 under Royal Mail terms. You can also book a doorstep collection. See postage and collection and our packing tips.
How and when do I get paid?
Choose bank transfer, PayPal or cheque. We pay the day we test your device. See payments for details.
What should I do before I send it?
Back up your data, sign out of your accounts and reset the device to factory settings. Follow our step-by-step guide. Remove any SIM or memory card.