Before you start: move your number to your new phone first. Removing an eSIM from your old phone does not cancel your plan, but you will need your network's help to set it up again if you haven't moved it.
iPhone
- If you have a new iPhone, transfer the eSIM during setup, or in Settings > Mobile Service on the new phone.
- On the old iPhone, go to Settings > Mobile Service (or Mobile Data), choose the line and tap Delete eSIM.
- When you erase the iPhone, you can also choose to delete the eSIM.
The iPhone Air and iPhone Duo are eSIM only, so this step matters for them.
Android
- Set up your eSIM on your new phone first, with your network's help if needed.
- On the old phone, go to Settings > Network & internet > SIMs, choose the eSIM and tap Erase or Delete.
- Then remove your Google account and reset the phone.
Ready to sell?
Get a price on our phone price list.
Before you send it
- Turn off Find My and sign out of your Apple Account.
- Back up, then erase all content and settings. See how.
- Remove your SIM or eSIM.
- Pack it well. Packing tips.
iPhone: your questions answered
How much do you pay for iPhone?
It depends on the exact model, storage and condition. Choose your model on our iPhone page to see your offer in about 30 seconds. Your price is then locked for 14 days.
What condition does it need to be in?
Choose the condition that best matches your device when you get your price. Our condition guide explains what each one means. We test every device when it arrives and check it against the condition you chose.
How do I send it to you?
Postage is free. After you complete your sale, we email you a Royal Mail Tracked 48 label or QR code, which includes cover up to £150 under Royal Mail terms. You can also book a doorstep collection. See postage and collection and our packing tips.
How and when do I get paid?
Choose bank transfer, PayPal or cheque. We pay the day we test your device. See payments for details.
What should I do before I send it?
Back up your data, sign out of your accounts and reset the device to factory settings. Follow our step-by-step guide. Remove any SIM or memory card.