Why it matters: Android phones use Factory Reset Protection. If you reset the phone without removing your Google account first, it asks for your password when it next starts, and nobody else can use it. Remove the account first, then reset.
Google Pixel
- Back up your phone: Settings > System > Backup.
- Go to Settings > Passwords, passkeys & accounts, tap your Google account and choose Remove account. Repeat for any other accounts.
- If you use an eSIM, remove it: see how to remove an eSIM.
- Go to Settings > System > Reset options > Erase all data (factory reset).
- Take out your SIM and any memory card.
Samsung Galaxy
Samsung phones also have a Samsung account lock. Follow our Samsung reset guide.
Other Android phones
The menus differ by brand, but the steps are the same: remove your Google account and any brand account (for example Xiaomi, HONOR or OnePlus), then choose factory reset in Settings. You can usually find both by searching "accounts" and "reset" in Settings.
Ready to sell?
See our Pixel and Android selling guide or get a price on our phone price list.
Before you send it
- Sign out of every account on the device.
- Back up, then do a factory reset.
- Remove any SIM or memory card.
- Pack it well. Packing tips.
device: your questions answered
How much do you pay for device?
It depends on the exact model, storage and condition. Choose your model on our device page to see your offer in about 30 seconds. Your price is then locked for 14 days.
What condition does it need to be in?
Choose the condition that best matches your device when you get your price. Our condition guide explains what each one means. We test every device when it arrives and check it against the condition you chose.
How do I send it to you?
Postage is free. After you complete your sale, we email you a Royal Mail Tracked 48 label or QR code, which includes cover up to £150 under Royal Mail terms. You can also book a doorstep collection. See postage and collection and our packing tips.
How and when do I get paid?
Choose bank transfer, PayPal or cheque. We pay the day we test your device. See payments for details.
What should I do before I send it?
Back up your data, sign out of every account and reset the device to factory settings. Remove any SIM or memory card, and pack it well.