Short answer: yes, usually. A phone with a cracked screen, a broken back, a dead battery or one that won't turn on still has parts and value. Recent models can be worth a good amount even when broken, and selling it is often better than paying for a repair or leaving it in a drawer.
What counts as a broken phone?
- A cracked or shattered screen, or cracked back glass
- A damaged camera lens or a camera that doesn't work
- A battery that won't hold a charge or won't charge at all
- A phone that won't switch on
- Faulty buttons, speakers, microphone or Face ID
Our condition guide explains the difference between good, poor and broken.
What is a broken phone worth?
It depends mostly on the model. A broken phone from the latest range is often worth more than a working phone that is several years old. Storage and the type of damage matter too. Find your model on our phones page and select broken to see our exact price.
Should I repair it before selling?
Usually not. A screen or back glass repair can cost a large share of what the phone is worth. Get our price for both good and broken condition first, then compare the difference with a repair quote. If the repair costs more than the difference, sell it as it is.
What we can't buy
- Phones still locked to an Apple Account or Google account. Turn off Find My or remove your Google account first.
- Phones that are blocked or reported lost or stolen.
- Phones on finance or a contract that isn't paid off yet.
- Phones with a swollen battery. Please don't post these. Contact us instead and we'll explain the safe options.
How to sell a broken phone
- Find your model and choose broken: broken iPhone, Samsung, Google Pixel or any other phone.
- Back it up if you can, remove your accounts and reset it. If the screen doesn't work, see our guide to selling an iPhone with a broken screen.
- Cover cracked glass with clear tape and pack it well. See our packing tips.
- Send it free, or book a doorstep collection anywhere in the UK. We pay you the day we test it.
Before you send it
- Sign out of every account on the device.
- Back up, then do a factory reset.
- Remove any SIM or memory card.
- Pack it well. Packing tips.
Mobile Phones: your questions answered
How much do you pay for Mobile Phones?
It depends on the exact model, storage and condition. Choose your model on our Mobile Phones page to see your offer in about 30 seconds. Your price is then locked for 14 days.
What condition does it need to be in?
Choose the condition that best matches your device when you get your price. Our condition guide explains what each one means. We test every device when it arrives and check it against the condition you chose.
How do I send it to you?
Postage is free. After you complete your sale, we email you a Royal Mail Tracked 48 label or QR code, which includes cover up to £150 under Royal Mail terms. You can also book a doorstep collection. See postage and collection and our packing tips.
How and when do I get paid?
Choose bank transfer, PayPal or cheque. We pay the day we test your device. See payments for details.
What should I do before I send it?
Back up your data, sign out of every account and reset the device to factory settings. Remove any SIM or memory card, and pack it well.