How We Wipe Your Data

Every device we buy is wiped before it is resold or recycled. Here is what you should do before you send it, and what we do when it arrives.

Before you send it

iPhone and iPad

1. Back up to iCloud or your computer.
2. Go to Settings, your name, Find My, and turn off Find My.
3. Sign out of your Apple Account.
4. Go to Settings, General, Transfer or Reset, then Erase All Content and Settings.
5. Remove the SIM card.

Mac

1. Back up with Time Machine.
2. Turn off Find My Mac and sign out of your Apple Account.
3. Use Erase All Content and Settings in System Settings, General, Transfer or Reset.

Android phones and tablets

1. Back up your photos, contacts and apps.
2. Remove your Google account (and Samsung account on a Galaxy) in Settings, Accounts.
3. Do a factory reset in Settings, then remove the SIM and memory card.

Windows laptops and other devices

Sign out of your accounts and reset to factory settings. For consoles and watches, unpair them from your account first.

If your device won't turn on

You can still sell it. Remove it from your account online (Find My at iCloud.com, or your Google or Samsung account) so it isn't locked to you.

What we do

• We check it. When your device arrives, we check that all accounts and locks are removed. If one is still on, we email you so you can remove it remotely.
• We wipe it. Every device is wiped before it is resold or recycled, even if you have already reset it.

Selling for a business?

We can agree the erasure method with you before collection and provide a certified erasure certificate on request. See business data erasure.

Ready to sell? Find your phone, tablet or laptop.